Last-mile delivery operations (LMD) and long-distance haulage services (LH) for both non-cold and cold chain commodities.
In the realm of distributing both non-cold and cold chain commodities, we specialize in last-mile delivery operations, particularly in the transportation of pharmaceuticals and non-pharmaceuticals across Nigeria. Our fleet comprises trucks ranging from 2 tons to 30 tons, which are both owned and leased, allowing us to efficiently mobilize and deploy vehicles to support our clients and partners during last-mile delivery (LMD) operations and long-haul operations.
Here is how we carry out smooth and effective operations on LMD and LH:
Route planning and optimization: We use effective route optimization planning to ensure timely and efficient deliveries.
Compliance: Our operations strictly adhere to Good Distribution Practice (GDP) and Third-Party Logistics (3PL) Standard Operating Procedures (SOPs) for last-mile delivery.
Competent personnel: We have a team of competent personnel dedicated to LMD deployment planning and execution.
Efficient truck deployment: We excel in mobilizing and deploying trucks specifically for last-mile delivery operations.
Accurate inventory management: We diligently conduct physical inventory checks of commodities designated for last-mile delivery and long-distance haulage. This process includes verifying the correct product description, batch number, expiry date, and quantity against the order and proof of delivery (POD) documents before loading the commodities for delivery.
Supply chain visibility: Through the use of GPS tracking, we provide real-time visibility into the location of our trucks, enhancing supply chain visibility.
Real-time delivery tracking: Our One Network Transport Management System (TMS) enables real-time tracking of deliveries, along with electronic proof of delivery (e-POD) functionalities.
Documentation: We ensure all necessary documentation is completed accurately, with PODs stamped, signed, and properly handed over to the driver and conveyor responsible for delivering the assigned commodities to the health facilities.
Driver and Conveyor Assignment: We efficiently assign drivers and conveyors to facilitate smooth operations.
Specialization in Health Commodities: Our expertise extends to the handling of various health commodities, including HIV/AIDS, Malaria, Family Planning, Consumables, Tuberculosis, Insecticide-Treated Nets, and Vaccines distribution.
Goods in Transit Insurance Certificate: Dispatch Healthcare has comprehensive coverage under goods in transit insurance certificates from Axa Mansard Insurance.
Reporting: As part of our operational procedures, we furnish our clients and partners with daily updates on Last Mile Delivery (LMD) and Long Haulage (LH) activities to keep them informed of the progress.
Reverse Logistics: We coordinate reverse logistics pickup activities, ensuring timely collection of unused or expired commodities from health facilities.
Temperature Control: We understand the importance of maintaining the integrity of cold chain commodities throughout the delivery process. Dispatch Healthcare ensures that these sensitive products are handled with care from the point of dispatch to the final destination. Dispatch Healthcare also ensures all cold chain storage units are functioning correctly and maintain the required temperature levels.
Electronic Proof of Delivery (e-POD): We utilize the One Network Transport Management System (TMS) for electronic proof of delivery, ensuring accurate and timely documentation.